1. Your use of this site constitutes acceptance of these Terms and Conditions, which take effect on the date of your first use of the site.

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2. Learning2Succeed reserves the right to change the Terms and Conditions at any time by posting changes online. Your continued use of the site after changes are posted constitutes acceptance of this agreement as modified by the posted changes.

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3. Copyright Restrictions:

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3.1. All rights reserved; no part of this website, including information, images, photos, logos, names and icons may be copied, republished, posted, broadcast or reproduced in any form whatsoever without the prior written permission of Learning2Succeed.

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3.2. Documents on the site may not be downloaded, altered or adapted for any purpose, except for personal, non-commercial use. Prior written permission from Learning2Succeed is required for all other use.

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4. External links to and from the Learning2Succeed website:

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4.1 Any organisation wishing to set up a link to this site must request this by contacting info@learning2succeed.co.uk

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4.2 The existence of a link from any organisation's site to the Learning2Succeed site does not imply that Learning2Succeed endorses the activities or views of that organisation, and we should not be regarded as the publisher of such opinions or material. We do not monitor or review the content of other parties' websites which are linked from this website. Please be aware that we are not responsible for the privacy practices, or content, of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

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5. Trademarks:

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The names, images and logos identifying Learning2Succeed or third parties and their products and services are the proprietary marks of Learning2Succeed and/or third parties as appropriate. Nothing contained therein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Learning2Succeedor any third-party.

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6. Images: 

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6.1. The photographs of individuals used within this site to illustrate Learning2Succeed’s work may be posed by models and may or may not depict actual situations.

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6.2. This site and the information, names, images, photographs, logos and icons regarding or relating to Learning2Succeed, its products and services (or to third-party products and services) is provided 'AS IS' and on an 'IS AVAILABLE' basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

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7. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of this site by any third-party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive material or disruption of normal flow of dialogue within this site.

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8. Learning2Succeed does not warrant that the functions contained in the material included in this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials.

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9. Learning2Succeed does not accept liability for any damages, including, without limitation, indirect or consequential damages, or loss of profits, or any damages whatsoever arising out of, or regarding the use or loss of use of this site.

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10. If there is a conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

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11. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

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12. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

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13. Cancellation Policy

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• All changes and cancellations must be notified in writing to info@learning2Succeed.co.uk at least 7 days before appointment date. We reserve the right to levy a £50 charge to cover meeting room hire and administrative expenses if notified less than 7 days.  

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• Full payment by individuals is due 24 hours prior to the service being provided

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• No tuition fee or booking fee will be refunded if we receive less than 24hours notice of cancellation 

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• If payment is not received 24 hours prior to the service being provided then we reserve the right to cancel your booking. 

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• Full payment by companies is due within 28 days of the invoice date

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14. Complaints Procedure

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• From time to time things may go wrong. It is our aim to ensure that making a complaint is as easy as possible. Any clear expression of dissatisfaction with our service which requests a response, will be identified as a complaint.

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• Learning2Succeed undertakes to handle complaints in a professional and non-confrontational manner.

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• Should you wish to raise concerns please contact us as soon as possible us on 07717473048, or email us at info@learning2Succeed.co.uk and we will do everything in our power to resolve the problem.

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• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint.

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• We will try to answer your e-mail within 24 hours. However, at busier times this may not always be possible.​

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• Caren Taylor, the proprietor, will be the person handling the complaint and although the complaint may be in respect of a decision which she took, she undertakes to investigate it thoroughly

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• Learning4Success will send you a written or electronic acknowledgement within five business days of receipt of a complaint

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• Within four weeks of receiving a complaint, we will send you either:

  • A final response which adequately addresses the complaint; or

  • A holding response, which explains why we are not yet able to resolve the complaint and indicates when we will make further contact with you

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• Within eight weeks of receiving a complaint, Learning4Success will send you either:

  • A final response which adequately addresses the complaint; or

  • A response which explains why we are still not able to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response

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• If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to: Professional Association of Teachers of Students with SpLD (PATOSS): Evesham College, Davies Road, Evesham, Worcestershire, WR11 1LP.  Tel: +44 (0)1386 712 650

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15. GDPR Privacy Policy

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Who we are

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Learning2Succeed offers diagnostic assessment, exam arrangements, specialist tuition and mentoring to people with Specific Learning Difficulties (SpLD). We also offer services such as assessment for examination access arrangement on school premises. Our mission is to help people with SpLD succeed in their education and workplace by empowering them to identify their strengths and weaknesses, whilst creating successful compensatory strategies. Learning2Succeed is owned by Caren J Taylor, I am a sole trader who contracts in administrative support.

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How we use your personal information

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This notice explains how we promise to look after your personal information, which includes:

a) what you tell us about yourself

b) what we learn by having you as a client

c) the choices you give us about what business information you want us to send you

It also tells you about your privacy rights and how the law protects you.

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Our Privacy Promise

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We promise:

• To keep your data safe and private

• Not to sell your data

• To give you ways to manage and review your personal information held with us at any time

If you have any questions, would like more details about how we use your personal information, wish to request a copy of the information held, or wish to have your personal information deleted where legally possible, you can ask the Data Controller

(Caren J Taylor) by emailing info@learning2succeed.co.uk or phoning on 07717 473048.

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How the law protects you

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As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed, to use personal information, only if we have a legitimate reason to do so. This includes sharing it outside Learning2Succeed.

A legitimate reason must be one or more of the following:

• To fulfil a contract that we have with you

• When it is our legal duty

• When it is in our legitimate interest

• When you consent to it

A legitimate interest is when we have a business or legal reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

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New information regarding Online Assessments

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During Covid-19, measures have been taken to make Assessments possible completely online. For online assessments, it will be necessary for your data to be stored on the Q-Global platform.

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Please click on the link below to view the Q-Global privacy policy:

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https://images.pearsonassessments.com/images/assets/qglobal/Q-global-Privacy-Policy.pdf